FREQUENTLY ASKED QUESTIONS

Will I receive the same colours that I see on my computer or phone?

Please note colours shown in images can vary depending on your screen which vary from brand, resolutions or settings and should be used as a guide only.

We recommend buying either a sample or placing a small order to confirm the colours will be suitable for your project, before committing to a larger purchase.

What if my order is damaged, or not correct?

ll damages and irregularities must be notified within 7 working days of the delivery. You must notify us of the exact amount missing or damaged and replacements will be sent on the next available delivery.

It is the customer and tiler’s responsibility to fully inspect the goods appropriate to the type, quantity, size, quality, aesthetics and appearance, shade, colour, layout pattern, suitability for purpose and any other characteristics of the goods prior to installation, as no claims will be considered after installation.

Can I return an item?

PLEASE CHOOSE CAREFULLY. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

Our returns policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. All our products come with guarantees that cannot be excluded under Australian Consumer Law.

How long will my delivery take?

Orders are generally dispatched within 2-3 business days.

As a guide please allow delivery to

Brisbane Metro 2-4 Days,

Sydney Metro 2-4 Days,

Canberra Metro 3-5 Days,

Melbourne Metro 2-5 Days,

Hobart Metro 3-7 Days,

Adelaide Metro 4-7 Days,

Perth Metro 5-10 Days,

Rural Areas 4-12 Days.

WELCOME TO OUR WEBSITE.

For over 14 years we have worked hard to keep our prices low by operating online. We operate two websites tsptrims.com.au specializing in selling tiling tools and trims to both tradesmen and the DIY’er Australia wide, and tilestonepaver.com.au selling floor and wall tiles, pavers, mosaics and retaining walls.

Check out our quality products from some of Australia’s leading wholesale suppliers and manufacturers. We can offer a “pickup” service for most products to be collected either from us or from our suppliers warehouses.

1300 082 053

Frankcorp Pty Ltd
T/A TSP Trims
T/A Tile Stone Paver

ABN 66130096570

Our First Store

2008 – Our first store…

tile stone paver launched online…

2015 – Moved to bigger location…

Our second website is launched…