Our products are delivered either by couriers, by our supplier vehicles, or one of our own vehicles depending on your location. Orders are normally delivered between 8am and 5pm, Monday to Friday excluding public holidays.
When will my order be delivered?
Generally, your order will be dispatched within 1-2 days. Actual delivery times can vary from State to State.
Is it possible to have my order delivered to another address?
Yes it is possible to have your order delivered to another address.
What time will my delivery be?
Unfortunately, it is not possible for us to specify a delivery time, normally deliveries should be between 8.30am and 5.00pm.
What if I am not home when the delivery arrives?
Unless you notify for us not to leave your orders unless somebody is home to sign, we will leave your delivery in safe location near the front of your home.- you can specify where you would like them left.
What if my order is damaged, or not correct?
All damages and irregularities must be notified within 7 working days of the delivery. You must notify us of the exact amount missing or damaged and replacements will be sent on the next available delivery.
It is the customer and/or tiler’s responsibility to fully inspect the goods appropriate to the type, quantity, size, quality, aesthetics and appearance, shade, colour, layout pattern, suitability for purpose and any other characteristics of the goods prior to installation, as no claims will be considered after installation.
What if I order too many?
Unfortunately, we do not accept the return of surplus items.
Adding the items and the quantities required into shopping cart will bring up the delivery options and costs. The delivery cost will include any packing and packaging as required.
What is your returns policy?
PLEASE CHOOSE CAREFULLY, We do not normally give refunds if you simply change your mind or make a wrong selection.
Our returns policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. All our products come with guarantees that cannot be excluded under Australian Consumer Law.
BEFORE purchasing from us, please assure yourself by purchasing or viewing sample as to the colour and texture as actual products may vary from what you see on a computer monitor/screen.